Creative Juices Computing - Policies & Promises


	Home / About Us / Contact / Hours / Pricing / Services / Downloads / Tips & Tricks / Client Testimonials Quicklinks Helplines ~ Backups ~Promises ~ Graphics Credits Policies & Promises Everybody has a different knowledge of computers – some none, some a lot, and some…just enough to be dangerous! I personally like to inform my clients about: their computer ways to avoid the problem that initiated a call to me ways to do things better or easier the ways that certain programs work ways to keep things running smoothly and avoid future problems Some are happy to trust implicitly while others like to know all the pros and cons before making a decision. I am pleased if you trust me that way, but I’d rather leave you a little more clued-up about your computer by the time I leave, and ensure that you understand fully what I am doing to your computer while you watch or even do it yourself. Fixing a computer is a lot like a car. It can be as simple as running out of gas (that’s an easy fix!) or be as complex as finding out what that odd ‘knocking’ noise is under the hood (often a veerryyy big job!). So it could be as easy as resetting your email servers or as complex as designing a website. And no two jobs are the same. Having said that – it helps greatly if when you phone you can describe the problem in as much CLEAR detail as possible. i.e. what precisely is not working. It also helps to know what you were doing at the time of the ‘incident’ whether it be an error, a crash (that horrible blue screen) or the computer just acting weird. The more information on what could be causing the problem, the better, as long as it is relevant data. Sometimes, if the information you can give me is clear and relevant I can fix it over the phone for FREE. And its better to fix it when you get the ‘blue screen of death’ than when you get the ‘big black screen of nothing!’. If you want to be exceedingly helpful, when you get an error message, screendump it for me. Check my Tips & Tricks section for a tutorial on how to do a ‘printscreen'. If however, the information you give me clearly indicates that it is not a job that I would take on, I can recommend an excellent repair service. Of course if none of it makes any sense, then don’t worry about that either. And don’t panic, because whatever it is, it's seldom fatal. But you do have a backup don't you?........ Helplines I love helplines. I have had some excellent conversations with some very nice looking blokes on ISP or product helplines. There is no way that anyone can be totally conversant on every product out there on the market. When it comes to broadband modems, and wireless routers, there’s no point in me trying things that I think might work, when there is a helpdesk with technicians that are familiar with the products that they make or sell. They will have dealt with the more exotic errors as well as the mundane ones. They are also the only ones who can determine if there is an issue on the ISP (your internet provider) side of the equation. I see no shame in phoning a helpline while on a job. And if there is confusion surrounding usernames and passwords, I don’t think it is an efficient use of my time to be testing different permutations in the hope of hitting on the right one, when an ISP technician can confirm user names, logins and reset email accounts that have been corrupted. Backups I endeavour to upskill my clients on Computer Maintenance. I can’t tell you how many times I’ve come close to having to break the bad news to a client that because of a hard drive crash, hardware malfunction or sticky fingers of a self-proclaimed expert (here you can insert, daughter, grandson, brother, friend-of-a-friend-who’s- really-good-with-computers, or resident office guru), that they will likely lose all their music, video, emails, photos and documents that they have spent the last 2 years accumulating. And that unless they are willing to spend thousands of dollars for professional data recovery, their information has gone to the ‘Black Hole’ where all lost and irretrievable data goes - probably the same place as errant socks! If I can teach my clients how to back up, and how important it is to back up their files, I have saved them from losing it all. Sooner or later every one of us will lose files from hard drive damage, fire, theft, flood, viruses or some other means. It’s so easy to forget or put off, but so very important. So…… Backup….Backup… Backup… did I mention?......Backup!!! My promises to you: If I don’t know what I’m doing, I won’t do anything, except point you towards someone who does. I WILL NOT go poking about in your computer if I am not completely sure of what I am doing. If I'm going to try something risky I will talk to you about the possible outcomes first - (these outcomes could be small or be rather large). If you agree to the attempt it is with the knowledge that it could turn to custard but could just as easily fix the problem. As with many things, risk can be anything from small to large and I will consider ALL the factors and discuss them with you before trying anything I’m not absolutely sure about. Or we can decide on another course of action. It’s up to you. I will explain things to you in plain English, in terms that you can understand. If I need to do some research on your problem I will, and if I don’t know, then I’ll tell you. I will be up-front with you when a problem is beyond me or not within my scope of expertise. I will do everything I can to get you back up and running again with the minimum of disruption, and a minimum of changes to your familiar ways of doing things. I WILL NOT insist upon knowing your passwords or writing them down unless you are happy for me to do so. However, if I need to ring an ISP helpdesk to confirm settings, purge an account or reset your internet connection I will need you to authorize me to talk to them on your behalf and your username and password to do so. If you feel proficient to do so, you can reset your password to something else once I have left. Your ISP helpdesk can help you do this. I WILL NOT divulge your name, address, passwords or any other private detail to anyone without your express permission. I WILL NOT bombard you with useless emails, however you are welcome to email me with any questions you may have and I will answer them as soon as possible. Graphics Credits The following is credit to the artist or producer of a graphic used in this website with the owners permission and with my grateful thanks. Blue Laptop Keyboard www.sxc.hu Credit and grateful thanks to 'gun4hire' Blue Mouse www.sxc.hu Credit and grateful thanks to ‘Zela’ Desktop Computer www.sxc.hu Credit and grateful thanks to ‘Gozdeo’ Blue laptop/green swirls www.sxc.hu Credit and grateful thanks to ‘Duchessa’ Pink Mouse/dark keyboard www.sxc.hu Credit and grateful thanks to 'infoarg' Schmaili's** www.schmaili.com Credit and grateful thanks to Marc at Schmaili's for allowing me to use Schmaili's in this site. TOP
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